Frequently Asked Questions

Find answers to common questions about HashtagPro

How does HashtagPro work?

Our process is simple and powerful: Just upload your photo or video directly to our platform. Our AI then analyzes the visual content and automatically generates both optimized captions and relevant hashtags tailored to your specific content. Unlike most other services, you don't need to manually describe what you're posting - our AI sees and understands your content directly, saving you time while improving accuracy.

Can I switch plans later?

Absolutely! You can upgrade or downgrade your plan at any time through your account dashboard. When upgrading, you'll get immediate access to new features and your billing will be prorated for the remainder of your current cycle. When downgrading, changes will take effect at the start of your next billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payment information is securely processed using industry-standard encryption, and we never store your complete credit card details on our servers.

How does yearly billing work?

With annual billing, you pay for 10 months and get 2 months free (a 16.7% discount). Your subscription will be charged once annually, and you'll receive a renewal reminder email before your next billing date. This is our most cost-effective option for users who plan to use our service throughout the year.

Can I cancel my subscription?

Yes, you can cancel your subscription anytime with no cancellation fees. Your subscription will remain active until the end of your current billing period, after which it will not renew.

How accurate is the AI hashtag generation?

Our AI analyzes the visual content of your photos and videos, as well as any captions you provide, to generate highly relevant hashtags that match current Instagram trends. While no AI is perfect, our users typically see a 40-60% increase in post reach when using our suggested hashtags compared to manually selected ones.

Is there a limit to how many hashtags I can generate?

Each plan has a monthly limit on the number of photos or videos you can process. The Basic plan includes 10 images, Premium includes 30, and Professional includes 100. For each upload, you'll receive up to 30 optimized hashtags, which is Instagram's maximum allowed per post.

Can I use the generated hashtags on other platforms?

Absolutely! While our AI is optimized for Instagram's algorithm, the hashtags we generate are also effective on other platforms like TikTok, Twitter/X, and Facebook. The hashtag sets we provide can be adapted for cross-platform posting to maximize your social media presence.

How often are hashtag recommendations updated?

Our AI constantly analyzes trending content and hashtag performance across Instagram. The hashtag database is updated daily to ensure you always get the most current and effective recommendations that align with platform trends and algorithm changes.

Do you offer refunds if I'm not satisfied?

Yes, we offer a 14-day money-back guarantee for all new paid subscriptions. If you're not completely satisfied with our service, contact our support team within 14 days of your initial purchase for a full refund, no questions asked.